Your agency sends you a 40-page monthly report. It's full of impressions, click-through rates, follower growth, and engagement metrics.

None of that pays your payroll.

You need a scoreboard. One page. Four numbers. Updated every Monday in 15 minutes.

Here's what actually belongs on it.

Metric 1: Cost Per Lead (CPL)

Formula: Total ad spend ÷ total leads

What it tells you: How efficient your advertising is at making the phone ring.

Your target: Under $100 for most home service trades (varies by market and service).

Metric 2: Booking Rate

Formula: Booked jobs ÷ total leads

What it tells you: How effective your sales process is at converting interest to appointments.

Your target: Over 60%.

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Get the full scoreboard template.

A 1-page tracker you can fill out in 15 minutes every Monday.

Send Me the Scoreboard

Metric 3: Customer Acquisition Cost (CAC)

Formula: Total ad spend ÷ booked jobs

What it tells you: The true cost of winning a new customer. This is the most important number on the page.

Your target: Under $500 for most home service trades.

Metric 4: Return on Ad Spend (ROAS)

Formula: Revenue from ads ÷ total ad spend

What it tells you: For every $1 you put in, how many dollars come out.

Your target: Over 3x.

How to Build Your Scoreboard

Open a spreadsheet. Create columns for: Channel, Ad Spend, Leads, CPL, Booked Jobs, Booking Rate, CAC, Revenue, ROAS.

Rows: Google Ads, Facebook Ads, LSAs, Angi, Organic, Referral. One row per channel.

Fill it out every Monday in 15 minutes. That's it.

The First Diagnosis

The first time you fill this out, one of three uncomfortable truths shows up:

  1. Your CPL is too high.

    Your agency needs to be held accountable.

  2. Your booking rate is too low.

    Your internal team is losing leads your agency worked hard to generate.

  3. You can't even fill it out.

    You have an attribution black hole — you're spending blind.

All three are fixable. But you have to see the problem first.